13th August 2020

As we all adjust to the continual changes and challenges of the Coronavirus pandemic, our focus is to support our patients in maintaining their overall health and wellbeing in any way we can.

For now, BNCC remains open ONLY for URGENT care. Stage 4 restrictions are in place and as such routine, maintenance, and non-urgent care should be deferred until after Stage 4 restrictions are lifted. Essential care applies only if there is likely to be a significant deterioration in a patient’s physical or mental health should they not receive care in the next 6 weeks. It may apply to an acute injury or chronic flare up and would need to be moderate to severe in nature. If you are unsure please call us to clarify.

Our dedicated team of practitioners have completed COVID-19 Infection Control Training set our by the Australian Department of Health, and we will continue to offer our services for as long as we can.

As always, the health, safety and wellbeing of our patients and team is our priority. We are following the advice of our Federal and State Governments and health authorities.

We’ve added more preventative hygiene measures to support and protect our patients and the community:

  • Keeping all treatment areas and surfaces sanitised before and after each patient
  • Keeping frequently touched surfaces (such as door handles, eftpos machine, reception desk) sanitised consistently throughout the day
  • All pracitioners will be wearing a surgical mask and a face shield, reception will also be wearing a surgical mask.
  • You will be asked to sanitise on arrival and your temperature will be taken using a non-contact thermometer.
  • Each of our practitioners now has an exclusive allocation of clinic time to treat patients on their own.  Appointments are now staggered allowing enough time for our practitioners to thoroughly sanitise before and after each patient and ensure we have no more than two people in the clinic at any point in time.
  • Our receptionist will be answering calls from home, so you can still contact us anytime you need to.
  • We ask that patients who fit the following criteria do not attend our clinic and reschedule their appointments, if they:
    • are experiencing cold or flu-like symptoms or feel unwell
    • have recently travelled overseas or in close contact with someone who has recently travelled overseas
    • are in close contact with anyone who may be at risk of COVID-19
  • We ask any of our team members displaying flu-like symptoms or who have recently travelled to refrain from coming to work
  • If you can’t come in to see us, we’re more than happy to chat with you over the phone and discuss your symptoms and things you can do to help while at home

We are all responsible for helping to reduce the impact of this pandemic on our community. Together, we can make  difference by adopting simple hygiene habits such as:

  • Wear a face mask at all times
  • Washing your hands often throughout the day, with soap and water (for at least 20 seconds) and dry with a paper towel
  • Use hand sanitiser wherever hand washing is not possible
  • Do not touch your eyes, nose, mouth or face
  • Cover your nose and mouth with a tissue, upper sleeve or elbow when you sneeze or cough
  • Minimise contact with others – stand at least 1.5 metres away from people and try to stay at home as much as possible
  • If you feel unwell, stay at home and call your GP for advice

We will continue to regularly review the latest information from relevant health authorities and implement recommended precautions wherever possible. In the meantime, we are here to help by offering our great services, and strive to keep you healthy and strong.